FAQ

Sales Questions

What files do I get?

Included in the delivery of your order, you will receive the following:
  • 3D Concept of your design in Large PNG format - This file does not have a background which means you can easily add the design to your own online shop
  • Print File in Vector format - This is the format which most suppliers ask for the designs to be in to have them produced. (Pro & Pro+ Packages only)

Are shorts included in the Football Kit?

Yes, when you order a football kit from ourselves, you will receive both the Top and Shorts. The shorts are at no additional charge.

Do you design other products apart from Jerseys?

Absolutely! We design various products which can go with your new jersey. For an updated list on the products we offer, please contact us and we would be happy to provide you with our price list.

What do you mean by Sponsor Updates?

A lot of our clients return to us after the first year to ask if we can add new sponsors to their jerseys. Sponsor changes are rather common in sport as you may know, this is why we have factored it in with one of our products.

Can I add Sponsor Updates to the Basic or Pro Packages?

This is certainly something we are happy to do for you. There would be an additional charge to add sponsor updates to your package:
  • £15.00 - 6 Months
  • £30.00 - 12 Months
Please note: Cost of this service will not be refunded if it is not used.

Can I revise the design, if I don't like it?

Yes - We come with a 100% Satisfaction Guarantee, meaning we will work with you until you're completely happy with your order. Revisions are adjustments only.

How long will my order take to be delivered?

We usually work on a 7 day turnaround from initial idea to delivery.

Printing Questions

Where can I get my designs printed?

Unfortunately, we aren't able to recommend a specific company to have your products produced. This is due to us wanting to protect our customers from poor service.

Which file do I send to my own supplier?

Suppliers usually ask for a 2D Vector print file in either AI, PDF or ESP format. AI files can be easily converted to PDF or ESP. You will receive the file required for printing in either our Pro or Pro+ packages.

What type of printing is required?

The type of printing which is required for any of the products we design is Sublimation Printing.

Can you print them for us?

At the moment, we provide a design service only.

Billing Questions

How can I pay?

Payments are handled through PayPal invoicing at the moment. During the order journey you will be provided with a link to the invoice in which you can pay directly through PayPal. Please ensure that this link has been sent from a jerseydesign.co.uk domain email address.

Bank transfer can be arranged.

I don't like my design, can I get my money back?

Once the design process has started, we will not be able to refund your money. However, if you have not received your initial design concept we would be happy to refund any amounts within 7-10 working days.

Can I pay monthly?

We don't currently have a pay monthly option for our packages, I'm afraid.

If you're purchasing our Sponsor Update service this can be paid monthly via recurring invoices. There is a 20% charge for this.

For example, £30.00 + 20% divided by 12 months

The first monthly payment would need to made upfront rather than in arrears.

Can you price match to a quote I found online?

This is certainly something we can look into for you. Terms and Conditions apply.

Do you have another questions?